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FAQs

FAQ

 

  1. Getting Started

    1. How do we start?

      • Tell us about your upcoming project and the number/length of images/videos using the brief format:

        • Rendering Brief

        • Animation Brief

        • Virtual Reality Brief

      • Then we will advise you in a quick and professional way to analyze and resolve all the issues that may arise, and develop a budget shortly without commitment. If you are interested in our proposal, we will then be ready to start… Now you could send us an email to plans@renderboxstudios.com

    2. What information is needed to get started?

      • Any information about your project is helpful. 3D Models, CAD files (floor plan, elevation, site plan) will mark a great start. Reference images as well!

  2. Workflow

    1. What is your working process for visualization?

      • After 7 years of engaging in 3D graphic projects, we have developed an efficient and streamlined workflow that allows us to hit the nail on the head early in the working process to achieve accuracy and efficiency.. Please note, our clients are fully involved in every stage from modeling to post-work rendering, so that your voice will be heard clearly and accurately.

  3.  

    1. What software do you use?

      • Our 3D artists have been keeping themselves up to date with the state-of-the-art technology. There is plenty of cutting-edge 3D Rendering software out in the market. V-ray is commonly used for rendering, 3Ds Max for modeling, and obviously Adobe Photoshop for some post-work. Different software has its own edges judging from different aspects. But all in all, our 3D artists has been keeping themselves adapted to the time, when we learn and hone our skills for better 3D work. We continuously test and use new technologies to visualize every idea.

  4. ​

    1. What file types can you accept?

      • We can accept most file types like .MAX,  .SKP,  . FBX,  .OBJ,  .3DS,  .3DM,  .RVT,  .STL, . DAE, & .DWG are all great.

    2. Will we get to see the work you are doing before the final product?

      • Absolutely! That’s the main point of our mission. We care about representing your vision and designs as accurately as possible. Most projects are presented to you in four phases:

 

  • Model stage – To make sure that we create the correct architectural geometry and proper camera view as desired

  • Render stage – All lighting, textures and materials are applied accordingly

  • Amid the entire process – All of your mark-ups executed

  • Final production – Output of high resolution images

 

  1. What if our designs or plans change after you have started rendering?

    • No worries. We understand that things change and we are open to accommodate those changes. Always remember that revisions within reason are already included in all of our estimates. Additional charges will be required under certain situations. Refer to our Blog ‘ 6 Special Situations Where Our Clients Might Need to Pay Extra Charges’.

  2. If I can provide you with a 3D model, should the cost of the 3D model be excluded?

    • However, most of the 3D models cannot be used directly due to the compatibility issue, as they need more tuning or sometimes have to be converted into compatible format in our rendering software, making sure the model is available to render.

    • We can offer a discount if the model provided can be used directly. If your 3D model meets the conditions, we’re willing to exclude the cost for the available modeling.

  3. Communication

    1. Who will I be talking to ? A manager or the person actually doing the renders ?

      • Ari Waks, Creative Director will be of assistance throughout the project, with coordination between you and the RENDERBOX design team.

    2. What are the available means of communication to reach you?

      • All official communication must be done via email for the record. However, you can also reach us via WhatsApp. We can also hold online meetings where we can share screens using Zoom, Google Meet, GoToMeeting,, Webex, or whatever you prefer. You can also call our mobiles directly. Anyway, there is no gap between us!

    3. What are your working hours ? I am based in Oregon and don't want to have to comment at 3am in the morning.

      • We respect our clients’ working habits, since we advocate a healthy working status. We’d like to communicate with clients at the time frame when they feel comfortable, except for special situations such as insufficient production time.

      • General working hours are from 9 a.m. to 5 p.m. EST, Sunday to Thursday. Senior design and render teams operate 24/7.

    4. How does the project file achieve exchanging?

      • You → RENDERBOX

      • For any file that has a small size of 10Mb or less, you can send it as an email attachment. Otherwise, you can use third-party applications like Dropbox, Wetransfer, or your FTP through which sharing of large files is possible.

 

  • RENDERBOX→ You

 

  • We commonly use Monday.com, Miro, Wetransfer and Google Drive as third-party applications. The link will be provided to you, through which you can easily access and download the files. 

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  1. Pricing & Turnaround Time

    1. This is always the hardest question to answer as each project is vastly different from one another. Because of this, prices vary a lot depending on the size of the property, the level of customization and the complexity of the design. Our proposals are mainly based on the workload we undertake and on our client’s requirements, we cannot go with a fixed flat rate for different projects. But we can provide a ballpark price. Or if you are looking for a more specific  estimate, you can forward the project files to us or fill in a brief form :

      • Rendering Brief

      • Animation Brief

      • Virtual Reality Brief

      • You will be receiving our professional feedback within 24 hours regarding a proposed quote.

  2.  

    1. How much time would it take to finish my project?

      • Rendering: typically 3-7 days per 15 images.

      • Animation: typically 1-2 weeks per minute run time.

      • Virtual Reality 360° images: typically at least 1 week per project.

  3. Payment

    1. What’s your payment method?

      • Payment in full is required to initiate the project. Our modeling teams begin working as soon as payment is completed. Large projects and volume clients may be able to receive flexible payment terms i.e a minimum of 100.00 Renders within 6 months. 

    2. How do you accept payment?

      • CC / Bank Card / Bank Wire / Check / e-check

  4. Deliverable

    1. What final hi-res size of image and video can I get?

      • Usually, the standard high res 3D images that we deliver are of 72DPI, Exterior 5,000Pixel/JPG or Interior 4,000 Pixel/JPG, could be applied to print A0 in maximum which is suitable for use in a variety of print media. For video, we provide several common resolutions for options: 720P, 1080P or 4K by 30 FPS. However, if you need any special resolution to be utilized in billboard/cinema, then you need to inform us before the final render production. Moreover, we might charge extra for special requirements.

    2. What type of files can we receive the final production in?

      • Renderings: any image file (.JPG, .PDF, .PNG, .TIF, etc.)

      • Animations: any movie file (.MP4, .MOV, .AVI, etc.)

      • 360° Virtual Reality : can be applied to Kuula Hosting ,Windows or IOS system as per requests 

    3. Can you send me your original files?

      • This isn’t something we normally do because of the copyright issue, we have done this for a few clients in the past. But we don’t have a big problem with it. This is done on a case by case basis. If you would like or need the source files, let us know BEFORE we start the project. In most cases, we will need to adjust the project price.

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